Question 1

How Long Does Shipping Take?

Accepted Answer

Orders are typically processed within 24 hours of receiving payment and given to the Post Office for shipping within 48 hours. Standard ground shipping usually takes approximately 5 business days depending on the carrier (UPS or USPS) and how far away the destination is.

Question 2

What is the Cost of Shipping

Accepted Answer

A flat rate of $10 will generally apply to orders weighing under 5 pounds. Exceptions can include items such as multiple "Mega Charizard X Ex UPCs" and the "Prismatic Evolutions Lucario Collection Box" since they are more expensive to ship. For larger items and orders, shipping costs may increase based on the overall weight and dimensions as determined by the carrier's (USPS or UPS) pricing structure.

Question 3

Trouble With an Order

Accepted Answer

Email XXXXX for Questions, Cancellation Requests and More.

Question 4

How Do I Return or Cancel an Order

Accepted Answer

We do not accept returns. You May Request a Cancellation 24 Hours Before We Ship Your Order. Cancellation Requests Sent Later May Be Missed! There is a 6% Processing Fee That Will Be Automatically Deducted From Your Refund. By Requesting a Cancellation, You Agree to These Terms.

Email XXXXX with "CANCEL ORDER "

Question 5

Local Delivery? Do You Have a Physical Store?

Accepted Answer

Poke Plane is online only. We Do Not Offer Pick-Up or In-Person Delivery

FREQUENTLY ASKED QUESTIONS